Challenge
Our client had partnered with a Silicon Valley-based technology start-up to develop IoT product and cloud-based management components.
The client asked us to help with strategies for application and cloud operations; and designs for first-, second-, and third-level support organisations. As well, we were to verify the technology strategy for stability and operability, develop a monitoring and operations concept, and support the go-live and field-test phases.
Sector
IoT
Solution
Platform Review
Operations Strategy
We collaborated with the client and the start-up to set up target support and operations organisation. Step-by-step market entry was clearly defined.
Approach
A small team of our operations and cloud experts joined the client’s organisation to analyse the status-quo and technology strategy, and to develop recommendations for all the requirements. They worked in collaboration with both the client and the tech start-up.
We also reviewed and optimised platform stability and operability.
Outcome
Our client has been able to design and set up their target support and operations organisation. Three crucial elements were clearly defined: a field test, a friendly user-test, and a step-by-step market entry.
