On any single day >5m EUR in revenue is being generated on this platform.
Our customer believed in the importance of professional platform operations and had agreed to building-up a 24/7 support organization with strict SLAs. They also had proper monitoring, alerting solutions, and had thoroughly invested in architecture reviews, performance tests and optimisation.
Therefore, we could familiarise ourselves with the platform behaviour under load, and were able to mitigate and resolve this critical “P1” incident quickly and reduce platform downtimes to a minimum.
On any single day, >5m EUR in revenue is being generated on this platform, therefore it was vital for the customer to be online again quickly. It is known that customers (in this case grocery shoppers), will soon look for alternative options if they cannot transact immediately. A downtime of 4 hours could have resulted in a revenue loss of >2m EUR, and potentially the loss of thousands of customers that may turn to a competitor for their grocery needs.